Product, Shipping and Returns Policy

REFUNDS

PHYSICAL PRODUCTS

Returns or credits due to change of mind are not considered. Refunds are acceptable for considerable reason e.g. if the physical item is damaged within 14 days of the postage date. 

RETURN/REFUND FOR DAMAGED ITEMS

Items are all individually packaged with utmost care and love. We use biodegradable packages to keep items safe and locked. It is very unlikely that the package to be damaged. If the item is damaged upon arrival, please contact me at info@theenvisionplanner.store. Refunds will be acceptable given the circumstances of the item.   

 

POSTAGE & TRACKING

Given we are a smaller business, we ship all items within 24 hours which means the item of arrival is fast. 

Postage is provided by Sendl, in pre-paid parcel post bags, inclusive of tracking.

If you have not received your order within 10-14 days of receiving your shipping confirmation, please email me at info@theenvisionplanner.store with your order number and we will investigate this for you. 

LOCAL PICK UP

Local pick up at Fairfield Heights (appointments only)

If you have any further questions regarding our shipping, please don’t hesitate to get in contact with us at info@theenvisionplanner.store and we will get back to you as soon as possible.

ORDER CONFIRMATION 

Once your order has been received, you will receive an email notification confirming your order within a few minutes. If you have not received this, please let me know. 

PACKAGING

We use biodegradable packaging that we individually package so your order is delivered in the utmost perfect condition.